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At Lula Clay, we are committed to providing you with exceptional products and service.

If you have any questions or concerns regarding returns and exchanges, please don't hesitate to contact us. We value your satisfaction and will do our utmost to ensure a positive shopping experience with us.


We are committed to providing you with the most accurate product descriptions possible. These unique handmade products may have minor variations as they are 100% handmade, adding to their distinct charm.

WhatsApp: 071 424 3217

Email: hello@lulaclay.co.za

Shipping Policy

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If there's a significant delay in shipment due to unforeseen circumstances from our the courier company, we will contact you via email or telephone.

Estimated delivery time is 3-5 business days.

You will receive a shipment confirmation email once your order has shipped containing your tracking number.

Return Policy

If your product arrives damaged, please contact us immediately. We will arrange for a replacement or refund, based on your preference.

Please inform us within 2 days of receiving the product.

To process a refund, we may ask for photographic evidence of the damage.

Due to health reasons, no earrings may be returned. We prioritise the safety of our customers and cannot accept returns on items that have come into contact with the skin.